RACC 2019

Location: Ambassador Foyer

Location: Ontario West

Location: Ambassador Ballroom

This session will examine the very extensive re-engineering activities Wisconsin conducted allowing them to leverage the capabilities of both their staff and the GenTax system. While not unexpected, the positive results were nonetheless a pleasant surprise to all involved. They have generated additional revenues to provide needed services to the public.

Location: Ambassador Ballroom

This presentation will provide an overview of the new KPI functionality used to measure agency operational success for customer service, returns processing, audit, and collections. The session will include a demo of the new functionality and will focus on the business impacts and benefits of using the new functionality.

Location: Ovation Yacht

Location: Ontario West

Location: Ambassador Ballroom

This presentation will provide an overview of how to build a user-friendly e-Services—from making a prototype to gathering information about user behavior. This session gives examples of user-centric development and offers statistics about users’ filing behavior.

Location: Ontario West

Location: Ambassador Ballroom

Data analytics is an overused term that has many meanings and even more expectations. There is value in using data for decision making but doing so requires commitment and investment by the leadership of an agency. This session provides a realistic overview of what organizations can do to ready themselves to leverage data analytics. Additionally, this session will discuss tools agencies can use to perform data analytics.

Location: Ambassador Ballroom

Location: Ambassador Ballroom

Location: Ambassador Ballroom

Location: Ambassador Ballroom

This session will discuss and explore the different and varied ways that clients are using Task Manager. Thanks to the creativity of our clients and their FASTie colleagues, the Task Manager has been leveraged in many ways to help agencies monitor and manage their workloads. Please join us and share your insights in this very interactive session.

Location: Ambassador Ballroom

This session will feature how the Minnesota Department of Revenue added Power of Attorney authority into GenTax. We will discuss the history and need for change, as well as how we use Case Manager and present our results.

Location: Ontario East

The Production Support panel will seek to enhance attendee knowledge of challenges and potential solutions to maintaining a FAST-integrated solution. This panel discussion will provide information for both attendees from projects that are in full Production Support mode as well as any point in the implementation cycle.

Location: 42 Degrees North

This session will provide a brief update of FAST Hosting Services, including the FASTStack as well as how both Hosting and the FASTStack have evolved over time.

Location: 42 Degrees North

This technical session will highlight a year in review of the recent security enhancements and updates for FAST. The session will provide an overview of the current threat landscape and future security challenges. It will also provide a discussion on some of the existing security resources at FAST and how to make use of those resources. In addition, the session will provide an update on some of the future initiatives and plans for security at FAST.

Location: 42 Degrees North

An overview of FAST resources and added value technical services that clients can take advantage of. The session will provide an update and highlights of Technical Team specific functionality in the GenTax application. It will also include a summary of FAST Research and Development initiatives with a focus on cloud options.

Personal
£29.00

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Business
£99.00

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Premium
£149.00

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Platinum
£299.00

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Event Details
  • Start Date
    August 14, 2019 12:00
  • End Date
    August 15, 2019 17:00
  • Status
    Expired
  • Location
  • Category
  • Address
    Renaissance Center, 400 Renaissance Dr W, Detroit, MI 48243
  • Phone
    (208) 433-9244
  • Email
    conference@fastenterprises.com